Operations Map: Business Process Mapping
In two weeks, see where work gets stuck, which decisions truly need you, and which part to automate first.
Everything needs fixing… so where do you even start? Short talks with your people, then one ranked list.
- One Ranked List, Built With Your People
- Done in 2 Weeks
- Your Team Keeps Working
- Everything Stays Yours
One Ranked List, Built With Your People- 1Request arrives by email, phone or text
- 2Sits in a shared inboxWaits 2 days
- 3Needs your OK before anyone movesOnly you
- 4Ops works it from memoryOnly one person knows how
- 5Client hears back
Fix first: a written rule for approvals under a set amount
Truth Is… You Already Know Something's Off
You just can't say which part. Some days you don't even know what to ask, or who to ask.
Everything Looks Urgent, So Nothing Gets Fixed
There's a list somewhere. A legal pad, your notes app. Every item looks like the place to start, so you pick none. Then a new fire pushes it back.
Stop Guessing Where to Start
Short talks with your people surface what's really broken, so the first fix is the one that pays back the most.
Nothing Moves Unless You're Involved
Your phone buzzes at your kid's game. "Quick question…" A refund. A discount. A login only you have. So the team waits, politely.
See Which Decisions Truly Need You
Every call that lands on you, sorted: the few that need your judgment, and the rest that can go to a written rule or an automation.
You're One Resignation Away From a Mess
She gave two weeks' notice. That's when you learned half of what she does was never written down, or built into anything.
Know Who Holds What, Before Anyone Gives Notice
The jobs that live in one person's head, ranked by risk, so you fix them on your schedule instead of hers.
You Tried to Fix It Before. It Didn't Stick.
You bought the project tool (or two). Six weeks later it was a ghost town. Now every new attempt feels like a bet with your team's patience.
See the Flow Before Anyone Talks Software
How the work should move comes first. Then the map shows which parts are worth automating, and which just need a clear owner.
Two Weeks, and Surprisingly Little of Your Time
Your team keeps working the whole time. Your part: one working session and the walkthrough at the end.
Get Your Game Plan- Before Day One
Pick Who to Talk To
Together, you choose the people where work changes hands. A short note from you tells the team what this is for, so nobody's surprised.
- Days 1 to 2
How It's Supposed to Work
A working session with you: how things should run, where it hurts, and who knows the real answers.
- Days 3 to 7
How It Actually Works
Short talks with your people, fitted around their day: what comes in, what they wait on, what they'd fix.
- Days 8 to 10
One Page, Then the Walkthrough
Everything on one page, then put in order. Bring your partners. You leave with the map, the lists and a recording. It's yours to keep.
What You'll Have in Your Hands on Day Ten
Imagine a month from now. Your list has an order and a reason on every line, and your phone stays in your bag for a whole game.
The Map. How requests, projects and decisions really move through your business, workarounds included, on one page.
Where It Gets Stuck. Every spot where work waits, on what and for how long, plus the jobs only one person knows (you know the ones).
Your Decision List. Every decision that lands on you, sorted into what truly needs you and what can be handed off for good.
The Fix-First List. What to fix first, second and third, and why. Plus what already works and should be left alone.
Your First Program, Scoped. One area of work, like client requests or onboarding, scoped as an automated system. Build it only if the map says so.
Ten Days From Now, Every Line Has a Reason.
Get Your Game Plan71
Initiatives ranked and put in order in six weeks
The Answers Were Already in the Building
Picture your own fix-it list, then multiply it. A distributor had 71 initiatives competing for the same people and budget. The staff were interviewed. They already knew what was broken. Nobody had asked them. In six weeks, all 71 were ranked and put in order.
He kept me focused on what mattered at every step, protected me from costly mistakes, and delivered above and beyond expectations.
Why Now
The Week You Don't Get Back
Every week the business runs through you is a week you don't get back. Someone just gave notice? Busy season coming? A map is worth more before than after.
Hiring an operations lead? Hand them a map, not a tangle. Only a small handful of projects run at once, so start dates fill up.
The Details
What You Get, and When
The exact scope comes out of the 30-minute call, built around your tools and your team.
Delivery 2 weeks
Get Your Game PlanWhat's Included
- Short interviews where your work changes hands
- The map, the decision list and the fix-first list
- A recorded walkthrough and your first program, scoped
Short interviews where your work changes handsQuestions, Answered
Anything else? Bring it to the 30 minutes.
How much of your team's time will this take?
Short conversations, fitted around their day, and only with the people where your work changes hands. Nobody stops working.
Will the team feel spied on or blamed?
They hear it from you up front: this is about where work gets stuck, never who's slow. The map shows the work, not a scorecard of people.
Already have an operations manager, or hiring one?
Often it's the best moment. Your ops lead gets the whole picture in two weeks instead of months, plus a ranked list to own.
What if it turns out the business is mostly fine?
Then you'll have that in writing, with the one or two fixes that matter and no reason to buy anything else. That's a good day.
Can't this be mapped in-house?
You can try. It's hard to see a system you're standing inside, and people tell an outsider what they'd never tell the boss.
In Two Weeks, You Could Hold the List
Give it 30 minutes. Then a written game plan. If a map isn't what you need yet, you'll hear that.
- A written game plan within two business days
- Everything built stays in your own accounts
- Only a small handful of clients at a time
A written game plan within two business days30 minutes · Google Meet
Your Game Plan Starts With 30 Minutes
- Talk it through with the person who'd lead the work
- Nothing to prepare. No pitch, no slides.
- A written game plan follows, yours to keep
Pick a weekday time that works on the next page. The invite lands in your inbox right away.